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Doug Ward
Oct 4, 20242 min read
From Unseen to Understood: Addressing Bias to Elevate Your Workplace
Unconscious bias quietly shapes decisions at work. Learn how to recognize it and create a fair, inclusive workplace.
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Doug Ward
Sep 26, 20245 min read
Succession Planning Done Right: Strategies for Sustainable Leadership
Prepare for leadership transitions with strategic succession planning. Build a resilient, adaptable organization ready to thrive in change.
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Doug Ward
Sep 14, 20242 min read
Business Lessons from My New Grandsons: Rhett and Rhodes
Business lessons from my twin grandsons, Rhett and Rhodes: patience, adaptability, teamwork, and resilience—insights from PopPop.
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Doug Ward
Aug 14, 20243 min read
The Importance of Psychological Safety in the Workplace: 6 Ways to Create It
Learn to foster psychological safety in the workplace with 6 practical steps to create a more open, supportive, and inclusive environment.
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Doug Ward
Jul 8, 20243 min read
Humanizing AI in Customer Service: Striking the Balance Between Technology and Human Touch
Balance AI with human empathy in customer service. Learn strategies to integrate AI while keeping interactions personal and meaningful.
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Doug Ward
Jun 2, 20242 min read
Emotional Intelligence in Customer Support: Why It Matters
Discover how emotional intelligence can elevate your customer support team, improve empathy, and boost overall customer satisfaction.
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Doug Ward
May 13, 20242 min read
8 Leadership Lessons We Can Learn from an Octopus
Introduction: When we think of leadership, an octopus might not be the first creature that comes to mind. However, these remarkable...
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Doug Ward
Apr 30, 20242 min read
Five Leadership Traits That Transform Remote Teams
Leading a remote team effectively requires more than just good management practices; it requires a deep understanding of unique traits...
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Doug Ward
Apr 24, 20243 min read
Leading From a Distance: 10 Tips to Empower Your Remote Team
The world of remote leadership can be as challenging as it is rewarding. As we shift more towards virtual offices, the approach to...
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Doug Ward
Mar 11, 20242 min read
Leading with Heart: Why Empathy Matters in Today's Workplace
Navigating today’s workplace means more than just ticking boxes and hitting deadlines. What sets a leader apart is empathy - that special...
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Doug Ward
Mar 6, 20243 min read
7 Common Leadership Mistakes and How to Avoid Them
Leadership is a journey fraught with challenges, obstacles, and, inevitably, mistakes. However, it is through these very mistakes that...
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Doug Ward
Feb 28, 20243 min read
Creating a Strong Work Culture: Office vs. Hybrid vs. Virtual Approaches
In the quest for organizational success, the significance of a strong work culture cannot be overstated. It's the backbone of employee...
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Doug Ward
Feb 19, 20242 min read
Why Your 2024 Employee Satisfaction Survey Must Ask About Flexible Work Arrangements
In a rapidly evolving work landscape, understanding and adapting to employees' needs has never been more crucial. As we step into 2024,...
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Doug Ward
Jan 23, 20243 min read
Elevating the Employee Experience with a Tech-Savvy Approach
In the dynamic landscape of today's workplaces, the infusion of technology stands at the forefront of enhancing the overall employee...
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Doug Ward
Jan 9, 20245 min read
Enhance Your Team's Dynamics with Everything DiSC Workplace
Navigating the complexities of today's workplace requires a strong emphasis on clear communication and seamless team collaboration. It's...
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Doug Ward
Jan 2, 20243 min read
Elevating Employees through Continuous Learning: Key to Organizational Success
Cultivating a culture of continuous learning within organizations is a critical strategy for driving business success. In today's rapidly...
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Doug Ward
Dec 26, 202312 min read
From Office to Online: Adapting Leadership Skills for Remote Settings
In today's rapidly changing work landscape, many organizations are transitioning from traditional office settings to remote or hybrid...
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Doug Ward
Dec 19, 20238 min read
Navigating Change Management: 8 Best Practices for Engaging and Motivating Your Team
Navigating change management can be a complex and challenging process, but with the right strategies, leaders can effectively engage and...
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Doug Ward
Dec 12, 20239 min read
Unlocking Your Leadership Potential: Building Effective Teams as a New Supervisor
As a new supervisor, unlocking your leadership potential and building effective teams is crucial for your career advancement and the...
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Doug Ward
Dec 5, 20237 min read
Understanding DiSC: Keys to Improving Team Dynamics in the Workplace
In today's fast-paced and dynamic workplace, understanding team dynamics and improving interpersonal relations are crucial for fostering...
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